Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
The available shipping methods depend on the specific vendor or business you are purchasing from. Generally, vendors offer a range of shipping options such as standard shipping, expedited shipping, and same-day delivery. The cost, delivery time, and shipping carrier used may vary depending on the method selected. Some vendors also offer free shipping on orders above a certain amount or for specific products. It's always a good idea to check with the vendor's shipping policy to get a better understanding of the available shipping methods and any associated costs.
Do You Ship Internationally?
The answer to whether a vendor or business ships internationally can vary depending on the specific company. Many vendors do offer international shipping, but it's always best to check with the vendor directly to confirm whether they ship to your country and to get an estimate of any associated shipping costs and delivery times. Some vendors may have restrictions on certain items that cannot be shipped internationally due to local regulations, so it's important to clarify this as well. Additionally, keep in mind that international shipping may be subject to customs duties, taxes, and other fees, which can vary depending on the destination country.
How Long Will It Take To Get My Package?
The length of time it takes to receive a package can vary depending on several factors, including the shipping method selected, the distance between the sender and the recipient, and any customs procedures that may apply. If you ordered from a retailer or business, they should provide an estimated delivery time when you make your purchase. You can also track your package using the tracking number provided by the retailer or shipping carrier. Keep in mind that unexpected delays can occur due to weather, holidays, or other factors outside of the retailer or shipping carrier's control. If you have any concerns about the delivery of your package, it's always best to contact the retailer or shipping carrier directly for more information.
PAYMENT
What Payment Methods Are Accepted?
The payment methods accepted can vary depending on the specific retailer or business. Generally, retailers accept M-Pesa, Paypal, bank transfer major credit and debit cards such as Visa, MasterCard, and American Express.
Is Buying On-Line Safe?
Yes, buying online on Sasa International is safe. We take the security and privacy of our customers' information seriously and have implemented strong security measures to protect their data. We use the latest encryption technology, two-factor authentication, and partner with trusted payment gateways to ensure safe and secure transactions. Additionally, we have a clear privacy policy and follow best practices for data security to maintain the trust of our customers.
Order & Retunrs
How do I place an Order?
To place an order on Sasa International, follow these simple steps:
Browse our website and add items you wish to purchase to your shopping cart.
Once you have added all desired items, proceed to checkout.
Fill out the required information, including shipping address and payment method.
Review your order summary and make any necessary adjustments.
Confirm your order and payment information.
You will receive an email confirmation with your order details and estimated delivery date.
If you encounter any issues while placing an order, please do not hesitate to contact our customer support team for assistance.
How Can I Cancel Or Change My Order?
To cancel or change your order on Sasa International, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders may be shipped out quickly. If your order has already been shipped, we may not be able to cancel or change it. In this case, you may need to return the item(s) for a refund or exchange. We apologize for any inconvenience and encourage you to reach out to us with any questions or concerns regarding your order.
Do I need an account to place an order?
No, you do not need an account to place an order on Sasa International. However, creating an account can make the checkout process faster and easier in the future. By creating an account, you can save your shipping and payment information for future purchases and track your order status. If you prefer not to create an account, you can still check out as a guest and complete your order without creating an account.
How Do I Track My Order?
To track your order on Sasa International, please log in to your account (if you created one) and click on the "Order History" tab. Here, you will find the status of your order and any tracking information available. If you did not create an account, you can still track your order by using the tracking number provided in your order confirmation email. Simply enter the tracking number on the carrier's website to see the current status of your shipment. If you have any questions or concerns about your order status, please do not hesitate to contact our customer support team for assistance.
How Can I Return a Product?
If you wish to return a product on Sasa International, please follow these steps:
Contact our customer support team to initiate a return request.
Provide your order number and the reason for the return.
Wait for our customer support team to provide you with a Return Authorization (RA) number and instructions for returning the product.
Pack the product securely in its original packaging, including all accessories and manuals.
Attach the RA number to the outside of the package.
Ship the product back to us using a trackable shipping method.
Once we receive the returned product, we will inspect it and process your refund or exchange. Please note that we may deduct a restocking fee or shipping fees from your refund depending on the reason for the return. If you have any questions or concerns about our return policy, please contact our customer support team for assistance.